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Building Permits & Inspections

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1. Do I need a permit for any type of building construction?

Generally, the Florida Building Code requires a permit for electrical, mechanical, plumbing, fire protection and building construction work other than minor repairs. If you are unsure if a permit is required, please contact the Building/Fire Safety Division at (407) 571-8433.

2. Do I need a permit to install a new fence?

Yes. Please submit a permit application and three (3) copies of your property's site plan or boundary survey indicating where the fence is being placed.

3. Do I need a permit to replace a fence?

Replacement fence work is divided into two categories:

1. Maintenance/Repair—This consists of the replacement of wood or vinyl slats, wood or vinyl panels, chain link or horizontal cross braces or 3 or more sections including posts of an existing fence. This type of work does not require a permit.
2. Replacement—Removal and/or replacement of the support poles of an existing fence. This type of work requires a permit. Along with the application, provide three (3) copies of your property's site plan or boundary survey indicating where the fence is being placed.

4. Do I need a permit to paint?

No. Painting, carpeting, tile work, replacement of cabinetry and drywall repair in single family residential homes is considered cosmetic and does not require a permit. Any work that changes the structural integrity of a building does require a permit. Note: Changes to exterior color of buildings in the West Town Center or Gateway Center areas do require the pre-approval of the Development Review Committee.

5. Can a homeowner/building owner pull their own permit?

Yes. However, we strongly recommend that a licensed contractor perform the work. If a homeowner/building owner is going to pull their own permit, they must be the sole occupant of the building and meet numerous criteria contained in the Owner/Builder Statement Affidavit Owner/Builder Statement Affidavit mandated by the Florida Legislature. Homeowners are advised against pulling permits for a contractor because the homeowner then becomes the legally responsible party for all work. This includes all Florida Building Code requirements, any legal obligations involving OSHA regulations, IRS tax implications (FICA withholding), liability insurance and any and all other regulation related to the building industry.

6. How long is a permit valid for?

A permit will expire six months from date of issue if no inspections are completed on the project or six months from the last approved inspection. In order to reinstate a permit, a written request must be directed to the Building Official.

7. How much does a building permit cost?

The minimum building permit fee is approximately $55. For larger jobs, the building permit fee is approximately 2 percent of the contract price of the job.

8. What happens if I don’t get a permit for work requiring a permit?

If work occurs without a permit, the permit fee is doubled, or in some cases tripled, and the work can be required to be disassembled so it can be inspected. In addition, there are some civil risks to a property owner. Most real estate contracts require disclosure of all modifications to a home, condominium or building and most buyers are now conducting public records requests to ensure that work has been completed with a permit. Failure to obtain a permit and final inspections may result in serious complications or exposure to liability when a property is sold.

9. What codes have been adopted by the City?

The City of Altamonte Springs adheres to the Florida Building Code and the Florida Fire Prevention Code.

10. Are the Florida Building Code and Florida Fire Prevention Code online?

Yes, the Florida Building Code and the Florida Fire Prevention Code Florida Fire Prevention Code are available online.

11. Has the City of Altamonte Springs adopted any technical amendments to the Florida Building/Fire Prevention Codes?

Yes. Fire sprinkler systems are required in all buildings in the Activity Centers and for all buildings greater than 3,500 square feet outside the Activity Centers.

12. How long does it take for a plan review?

This depends on the size of the project. We attempt to complete commercial plan review within 10–12 working days. Residential projects are normally completed in 2–3 working days. If corrections are needed, comments are provided to the design professional, owner or contractor.

13. Can I start work on a project before my plan is reviewed?

We offer an Early Start Permit to contractors for interior work only on commercial properties. Please contact the Building Division at (407) 571-8433 for more information on the Early Start process.

14. Can a homeowner submit their own hand drawn plans for a residential project?

Yes. However, they must be legible and comply with the provisions of the Florida Building Code.

15. Is an architect or engineer required?

For residential projects, we recommend that your plan be prepared by a Florida registered architect or engineer. The assistance of a design professional can be invaluable in reducing your construction time, ensuring code compliance and reducing overall costs. If you draw your own plans, you are fulfilling the roll of the design professional and it is your obligation to provide plans with sufficient detail to show clear compliance with the Florida Building Code. Most commercial projects require engineer or architect-prepared plans.

16. Do I need to provide a letter of approval from my Homeowner’s or Condominium Association with my building permit application?

Yes, if the work you are doing is on the exterior of the structure and your property is governed by a homeowner or condominium association.

17. What is the minimum wind speed design in the City of Altamonte Springs?

• Risk Category I Figure 1609C—129 MPH
• Risk Category II Figure 1609A—139 MPH
• Risk Category III and IV Figure 1609B—149 MPH
• Linear Interpolation is permitted and the exact wind speed can be determined on the Applied Technology Council website.

18. Are the wind-borne debris provisions of the Florida Building Code applicable in the City of Altamonte Springs?

Yes, for Risk Category III and IV structures.

19. What does a contractor need to do in order to pull a permit in Altamonte Springs?

A contractor must present a copy of a Florida issued state license, a copy of a local occupational license/business tax receipt and proof of workers compensation coverage/proof of workers compensation exemption. If the contractor has a “Registered” license, a current copy of Seminole County registration must also be provided. This information is entered into our database and as long as the information remains current, permits can be pulled. There is no charge to the contractor for this service.

20. Who do I call to schedule an inspection?

Please call the Building and Fire Safety Department at (407) 571-8433. Requests for inspections can be made between 7:30 a.m. and 4 p.m. for the following day. Please be sure to have your permit number when calling. Permits can also be scheduled online.

21. Can I pull a permit online?

Some permits can be pulled on-line by contractors at Velocity Hall Permit Manager. The following types of permits are eligible for this service:

• Reroof—Florida product approval documentation must be available on-site at time of the inspection.
• Stand-alone Electrical permits not requiring plans or where the plans have been pre-reviewed under a building permit.
• Stand-alone Mechanical permits not requiring plans or where the plans have been pre-reviewed under a building permit.
• Stand-alone Plumbing not requiring plans or where the plans have been pre-reviewed under a building permit.
• Fire Alarm System—Addition, relocation or deletion of 10 or less fire alarm initiating/notification devices. Fire alarm permits require two (2) sets of as-built plans on-site for the inspector at the time of the inspection.
• Fire Sprinkler System—Addition, relocation or deletion of 30 or less sprinkler heads. Fire sprinkler permits require two (2) sets of as-built plans on-site for the inspector at the time of the inspection.

22. What should I be aware of if I am hiring a contractor?

While the vast majority of contractors are reputable, home improvements and repairs can pose difficulties and potentially lead to complaints and litigation. The general guidelines and cautions contained on this page can assist consumers and should be considered when engaging contractors.

1. Have several contractors provide you with written estimates specifying the quality, type of materials, time for completion and total job cost. Be very suspicious of a contractor who offers the fastest, cheapest job on a "you must act now" basis. This may be an indication of inferior materials and unfinished jobs or jobs taking too long to complete.
2. Check to see if your contractor is licensed by calling the Department of Business and Professional Regulation at (954) 917-1330 or checking the Florida Department of Business and Professional Regulation website. Ask if your contractor has any unresolved complaints that have been filed against him/her and if their license has been revoked or suspended.
3. Conduct a reference check of your contractor. Ask your contractor for three references for whom he/she has previously performed work. Ask how long your contractor has been in business. Check with local suppliers on your contractor’s reputation.
4. Check the status of the contractor with the Better Business Bureau of Central Florida at (407) 621-3300.
5. Ensure the contractor is responsible for obtaining a building permit and obtaining all inspections, including the final inspections. Be wary of any contractor if you are asked to obtain the building permit. A licensed contractor who is in good standing, will always obtain the permit. Ask to see the permit prior to authorizing a contractor to commence work.
6. Obtain a current copy of the contractor's insurances, including workman's compensation, property damage and liability. Read them carefully, including the fine print.
7. Review the contract. If you don't understand the contract, you may wish to seek guidance from an attorney. The contract should include the following at a minimum: Contractor's name, address, telephone number and the State Contractor's license number; Detail of quality, types of material and a detailed description of the work to be done; The completion date of the work to be performed and a payment schedule. Arrange to pay the contractor after the work is completed and according to a payment schedule. The payments should reflect the work that has been done. (Make all payments by check to the company contracted to do the work, not to "cash" or a person's name.); A requirement that the contractor obtain all necessary permits and government approvals along with all required inspections; A notarized Release of Lien will be provided to the customer by the contractor, subcontractors and suppliers of materials attesting that the contractor has paid all subcontractors and suppliers of materials for their services up to any payment being paid.
8. If your contract exceeds $2,500 (or $7,500 for dedicated HVAC work) a Notice of Commencement must be filed by the homeowner or contractor. Your failure to record a Notice of Commencement may result in you paying twice for improvements to your property. If you intend to obtain financing, consult with your lender or an attorney before recording your Notice of Commencement. A recorded copy of the Notice of Commencement must be posted at the job site.
9. Do not sign a completion certificate unless all the work is completed according to contract, your satisfaction and an approved, final inspection has been performed by the Building/Fire Safety Division or your jurisdictional building department.

23. How do I file a complaint against a contractor?

The City of Altamonte Springs does not have disciplinary authority over contractors. Investigations and discipline against contractors are performed by the Florida Department of Business and Professional Regulation. To file a complaint against any contractor licensed by the State of Florida, call (954) 917-1330 or visit www.MyFloridaLicense.com.

24. Does the City of Altamonte Springs have a property maintenance code or have a process for handling landlord tenant disputes?

The City has adopted the Unsafe Building Abatement Code. This code only references buildings that are in eminent danger of collapse. Issues that are not structural in nature are not covered by this code. Landlord tenant disputes that are non-structural in nature (mold, drafty windows, HVAC systems and minor roof and plumbing leaks) are considered civil matters that do not fall under any codes that the City has adopted or can enforce.

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City Clerk

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1. How do I apply for a Business Tax Receipt?

Refer to our New Business Owner Guide webpage to ensure you’ve completed all steps necessary to apply. Next, complete a Business Tax Receipt application through the Customer Self-Service Portal.

2. How do I request a public record or a lien verification search?

Please call (407) 571-8117 to submit your records request. Lien Search Request Forms can be submitted through the Citizen Self Service Portal.

3. Do I need a permit for my special event?

You may not, but you may need another type of permit (e.g., tent, noise, electrical use, pyrotechnic, off duty police, etc.) Please contact (407) 571-8116 to determine what you need.

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Code Enforcement

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1. Can advertising signs be placed in right-of-ways or medians?

No. This is violation of the City Code. These signs will be immediately removed and disposed of by City staff, the violator will be placed on a violation call list and will be required to appear at City Hall to receive a Notice of Code Violation and/or Civil Citations.

2. Are complaints kept confidential?

No. Under Florida public records law, all complaints and information related to the complainant are public records.

3. How do I report a code violation?

Call (407) 571-8433.

4. How quickly will a code compliance officer respond to a complaint?

A code compliance officer will typically respond within twenty-four (24) hours.

5. Are complaints kept confidential?

No. Under Florida public records law, all complaints and information related to the complainant are public record.

6. Can advertising signs be placed in right-of-ways or medians?

No. This is violation of the City Code. These signs will be immediately removed and disposed of by city staff, the violator will be placed on a violation call list and will be required to appear at City Hall to receive a Notice of Code Violation and/or Civil Citations.

7. Is it a property owner’s responsibility to maintain the right-of-way between the sidewalk and the street?

Yes. City Code requires the property owner to maintain the right-of-way extending from their private property to the road pavement.

8. Is an Arbor Permit required to cut down a tree?

Yes. An Arbor Permit is required to cut down, substantially alter, destroy, move or effectively destroy any tree in the City. This includes trees on single family lots as well as commercial and multi-family properties. Arbor permits are only issued for trees that are dead, dying or in imminent danger of damaging property. There are separate arbor permits for commercial/multi-family/homeowner associations and one- and two-family dwellings.

9. Is an Arbor Permit required to trim or prune a tree?

An arbor permit is required to trim or prune 25% or more of a tree. “Topping,” “lollypopping,” or “hatracking” trees is specifically prohibited. The tree’s normal canopy growth shall not be disturbed.

10. What are the penalties for illegal tree cutting or trimming?

The penalties are extensive and can include citations of $450 per tree, tree replacement at a 6 to 1 ratio and a $300 per inch cut payment into the City Tree Bank.

11. Is a commercial / multi-family / homeowner’s association required to maintain their site and landscaping?

Yes. Landscaping and the general condition of the site are required to be maintained in accordance with the City approved site plan. This includes, but is not limited to, maintenance of:

• The parking lot, restripe / resealing / resurfacing / street signs;
• Replacement of dead / dying landscaping;
• Repair of the irrigation system;
• Keeping the property free of refuse and debris;
• Repair of any dumpster enclosures and;
• Maintenance of the grass and edging.

12. Do I need a permit to have a garage sale?

No. However, signs advertising garage sales cannot be placed in rights-of-way.

13. Do I need a permit to put a balloon, banner or other type of attention getting device in front of my property?

Yes. An Attention Getting Device Permit is required. At no time can any attention getting device or sign be placed in the right-of-way.

14. Can I park a boat, boat trailer, camper, motor home in a residential area?

These types of vehicles can only be parked in a side yard behind the front plane of the structure, rear yard or stored in the garage at a single family dwelling. They cannot be stored in the street or in the front yard area, including the driveway.

15. How tall is grass allowed to grow before being considered a violation of local codes?

Grass/weeds must be kept at a height of six (6) inches or less at all times on a developed lot and on a vacant undeveloped lot the grass must be kept at eight (8) inches or less.

16. When is a vehicle considered a commercial vehicle and are commercial vehicles allowed in residential neighborhoods?

A commercial vehicle is one that requires a Commercial Driver’s License (CDL) to operate, exceeds 10,000 GVW, longer than 21 feet long, a bus that carries 16 or more passengers, taxi cabs, shuttle vans, limousines, equipment used for lifting objects, flatbed trucks, stake bed trucks, wreckers, farm equipment, dump trucks and earth moving equipment. These vehicles are not allowed to be parked in a residential neighborhood. Sport utility vehicles, family vans not transporting passengers for a fee, standard manufactured pickup trucks and dual rear wheel pickup trucks used for personal use are allowed to be parked in a residential neighborhood.

17. Are vehicles parked on a driveway required to have current tags and be driven regularly?

Vehicles parked outside of a garage must have current tags affixed to the vehicle at all times. The vehicle does not have to be regularly driven, however, if required by Code Enforcement a vehicle owner may need to verify the vehicle properly operates and is road worthy. For vehicles being repaired outside of the structure, wrecked, inoperative and dismantled vehicles may not remain for more than five (5) days and then must be moved within a fully enclosed building such as a garage or shed. A carport does not qualify as an enclosed building.

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Cranes Roost Park

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1. Can I bring my pet to Cranes Roost Park?

Yes, Cranes Roost Park is now pet friendly in most areas. The pet walk path is conveniently mapped out and posted on signage in the park. Pets must be leashed and the pet handler must clean up after the pet. Pets are prohibited in the Plaza and Amphitheater areas at all times and throughout the park during events with street closures. (Code of Ordinance #1590-08)

2. My business would like to sponsor an event, who should I contact?

To rent the facility for an event or to become a sponsor for a current event, please contact Events Management at (407) 571-8180.

3. May my business or organization hand out literature during an event in Cranes Roost Park?

Only current vendors and sponsors are permitted to distribute literature during an event. Please contact Events Management at 407-571-8857 for more information on becoming involved in events at Cranes Roost Park.

4. How do I become a food, merchandise or literature vendor for events in the park?

Most of the events held in Cranes Roost Park allow for vendors. Events Management staff will be happy to speak with you on the subject of providing a service or product during events.

5. Who do I contact about leasing space in the Uptown Altamonte business district?

All of the buildings in the Uptown Altamonte business district are privately owned. The contact information for each building is available on-site as space becomes available.

6. Who do I contact if I want to have a wedding in the park?

Outdoor weddings are very popular in the park and must be scheduled through Events Management. Weddings are booked on a first-come, first-served basis for available park dates. Please call Corey Prom in Events Management at (407) 571-8858 for more information and available dates.

7. Do I need a permit for filming in the park?

A video permit is required anytime that staged filming is to take place in Cranes Roost Park. The permit can be applied for through the Events Management office. Please contact Corey Prom at (407) 571-8858.

8. Are there accommodations for disabled patrons in the park?

Yes, Cranes Roost Park is completely wheelchair accessible and accommodations are provided during most events. Please contact Events Management prior to arrival for more information on disabled parking and seating areas during events.

9. What is the distance of the walkway surrounding Cranes Roost Lake?

The walkway around the lake using the boardwalks is exactly 1 mile.

10. What are the park hours on non-event days?

Regular non-event park hours are from 7 a.m. until 11 p.m. on Sunday through Thursday. Hours on Friday and Saturday are 7 a.m. until midnight. Holiday and event day hours may vary. Please see specific event information for hours on those days.

11. Is fishing allowed in the lake?

Yes, fishing is allowed from the shoreline surrounding the lake. Please no fishing from the boardwalks or elevated platforms.

12. Where do I park for an event?

There is parking along Cranes Roost Boulevard and ample parking in the Altamonte Mall parking lot and in the Uptown Altamonte business district.

13. Where can I find more information about the park?

More information on the City's parks is available on the Recreation centers webpage. 

14. Who is in charge of the events that take place in the park?

The City of Altamonte Springs Events Management Division is responsible for overseeing all events that take place in Cranes Roost Park. Events Management can be reached at (407) 571-8180

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Cranes Roost Park - Weddings

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1. Are chairs provided?

No, chairs must be rented from a contractor. The City must be given the contractor’s name two weeks prior to the event.

2. Where in the park can I have my ceremony?

The most popular ceremony location is the Plaza under the tower or in front of the fountain. The amphitheater and floating stage may be available for receptions for an additional fee.

3. What is provided?

You will be provided with a handheld wireless microphone and microphone stand, a sound system and technician to play music that you provide. The section of the park that you rent will be blocked off to the other park patrons and a one hour rehearsal time is provided based on park availability.

4. What are the rental fees for having my wedding at Cranes Roost?

For a three hour rental, there is a $600 (+ tax) rental fee and a $50 application fee. The rental fee will be adjusted if additional services are required. There is a $200 fee per hour for rentals longer than three hours.

5. When can I make a reservation?

You can make a reservation at any time by calling (407) 571-8858.

6. Are there forms to fill out?

Yes, the event application in this brochure must be completed and returned. A cost estimate based on the applicant’s information will be provided.

7. Are there weddings held year round?

Yes, however the Christmas tree will be put up immediately after Halloween and will be up during the months of November and December. There is the distinct possibility that the tree and other holiday decorations will be in the background of any wedding pictures that are taken. All weddings during the month of December must be completed by 5 p.m.

8. Are chairs provided?

No, chairs must be rented from a contractor. The city must be given the contractor’s name two weeks prior to the event.

9. Can we throw rice?

No, rice is prohibited. All rose petals, etc. must be cleaned up prior to leaving.

10. Can we use a tent?

Yes, tents are permitted as long as they are weighted and not staked into the ground. Limited tent and table rentals are available through the City.

11. Can I have a reception at Cranes Roost Park?

Yes, all caterers will be subject to providing the proper insurance and all alcohol guidelines must be followed.

12. What happens if the weather doesn’t cooperate?

You must have an alternate plan in case of inclement weather. We do not issue refunds for weather related cancellations.

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Finance/Procurement

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1. How can I get on the City’s “Vendor List”?

The City does not maintain a Solicitation (Bidders) List for the purpose of notifying vendors of solicitation (quotes/bids/proposals, etc.) opportunities. If you are interested in offering goods and services to the City, the How to Do Business with the City webpage and the various posted guides found there provide valuable information. Contact Procurement at (407) 571-8078 if we can be of further assistance.

2. How do I do business with the City?

The City's goal is to make doing business with us as easy and convenient as possible. Our How to Do Business with the City webpage provides basic information and the various posted guides found there provide valuable information. Feel free to contact Procurement at (407) 571-8078 if we can be of further assistance.

3. How do I do business with the City?

The City's goal is to make doing business with us as easy and convenient as possible. Our How to Do Business with The City webpage provides basic information and the various posted guides found there provides valuable information. Feel free to contact Procurement at (407) 571-8078 if we can be of further assistance.

4. How can I get on the City’s “Vendor List”?

The City does not maintain a Solicitation (Bidders) List for the purpose of notifying vendors of solicitation (quotes/bids/proposals, etc.) opportunities. If you are interested in offering goods and services to the City, the How to Do Business with The City webpage and the various posted guides found there provides valuable information. Feel free to contact Procurement at (407) 571-8078 if we can be of further assistance.

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Fire Inspections & Investigations

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1. Is a copy of the Florida Fire Prevention Code available online?

Yes, the Florida Fire Prevention Code is available online.

2. Can I burn yard trash or other debris in my yard?

No. The Florida Fire Prevention Code and the Florida Department of Agriculture prohibits this type of activity in urban/suburban areas such as the City of Altamonte Springs.

3. Is it legal to use fireworks?

It is illegal to use any kind of firework that shoots through the air or detonates. This includes roman candles, firecrackers, mortars or other similar devices. Sparklers that are held or remain on the ground are legal when used in a safe manner.

4. Does the City maintain fire hydrants?

The City maintains the fire hydrants located on public rights-of-way. Fire hydrants on private property are the responsibility of the property owner and must be inspected annually by a licensed fire protection contractor. In addition, the property owner is responsible for painting the hydrant barrel red. The City will flow test and paint the caps and bonnet of private fire hydrants to indicate water is available from the fire hydrant.

5. Do my fire extinguishers have to be inspected and tagged?

Yes. Under state law, all fire extinguishers in commercial and multi-family properties must be inspected annually and tagged by a state licensed fire equipment dealer.

6. How may I acquire a copy of the Altamonte Spring fire investigation report?

A copy of the fire investigation report may be obtained upon completion by submitting your request to the City Clerk’s Office. Visit the Public Records webpage for more information. 

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Human Resources

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1. How do I apply for a job with the City of Altamonte Springs?

All questions on the application should be answered completely. Each application includes a Minimum Qualification Information form which is used exclusively for initial qualification and must be legibly completed. Completed applications must be submitted to the Department of Human Resources prior to the closing date and time specified on the posting. Certificates, documentation and other related materials required for the position are the sole responsibility of the applicant.

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Main

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1. How do I contact a city/county department?

Visit the Quick Contacts page to find helpful city and county phone numbers.

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Planning & Building

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1. What is the zoning for my property?

Zoning map information is available online in the Altamonte Springs Map Gallery or by calling the Growth Management Department at (407) 571-8150.

2. What is the comprehensive plan future land use map designation for my property?

Future land use designations maps are available in the Altamonte Springs Map Gallery or by calling the Growth Management Department at (407) 571-8150.

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Police

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1. Where is the Police Department located?

The Police Department is located just one block west of Ronald Reagan Blvd. (County Road 427), off of State Road 436, at 175 Newburyport Avenue, Altamonte Springs, FL 32701 (Public Safety Complex).

2. Where is the COPS Center located?

The COPS Center is located in the Altamonte Mall at 451 E. Altamonte Drive, on the lower level between JCPenney and Macy's.

3. Where can I get fingerprinted?

We offer fingerprinting services at the COPS Center on Monday through Saturday from
10 a.m. to 4 p.m. (excluding holidays). The cost for inked fingerprints is $15 per card. Live scan fingerprints are $20. For more information about the COPS Center, call (407) 571-8463 or visit the COPS page.

4. Where can I find the forms to self report a traffic crash?

The Florida Highway Patrol has the Traffic Crash Report Forms available on their website.

5. Where can I find a complete listing of the City's ordinances?

The Altamonte Springs Code of Ordinances has the current City Code available.

6. What are the laws or regulations on car restraints for children?

Florida State Statute 316.613 states that if any child is 3 years of age or younger and transported in a motor vehicle, they shall be properly secured in a separate crash-tested carrier restraint. After reaching 4 years of age, children may be secured with regular seat belts. Technicians are available at the C.O.P.S. center by appointment on Thursdays between 9 and 11 a.m. (except holidays) to teach you how to install them.

7. What do I do if I want to contest a citation I was issued?

Call the Clerk of the Court's Traffic Division at (407) 665-4323 and request a hearing.

8. Who can I call to report traffic concerns (traffic enforcement, speeders, etc.)?

You can contact the Traffic Section Lieutenant at (407) 571-8315 to report traffic problems, or request additional traffic enforcement.

9. Who can I contact to report suspected drug activity?

You can contact the Special Investigation Section at (407) 571-8256 to report suspected drug or prostitution activity.

10. How can I get someone’s vehicle towed?

If it is on your property, call a towing service and notify the local police.

11. How can I obtain a local background check?

A local records check can be obtained at the records counter located in the law enforcement building at City Hall. For more information, call (407) 571-8215.

12. Can I report a crime online?

Crimes should be reported by calling 9-1-1. However, in certain cases where the victim lives out of the area, we may accept a written report from another police agency or allow the victim to complete an online report. To learn more, visit the Online Reporting webpage.

13. What is the ASPD's policy on bias-based policing?

Learn more about bias-based policing.

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Public Works

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1. Where are the City's Standard Details located?

The City's Standard Details are located on the Engineering page.

2. Who do I call if I am on a well and/or septic tank and want to hook up to City water and/or sewer services?

Please call (407) 571-8342 to determine availability and fees.

3. Is my property located in a flood zone?

The Federal Emergency Management Agency governs the designation of flood zones also known as Special Flood Hazard Areas (SFHA). SFHAs within the City are identified on Flood Insurance Rate Map (FIRM) issued by FEMA. In September 2007, after a community map modernization process, new FIRMs were issued for the City of Altamonte Springs. These maps can be accessed three ways:

1. Through FEMA's website
2. By calling the City’s Public Works Department at (407) 571-8331.
3. By visiting the City’s library located on Maitland Avenue. Flood materials are located in the reference section of the library.

The Map Service Center website can be difficult to navigate. City personnel are available to assist you with using this website or providing mapping information to you. Please call
(407) 571-8331 for assistance.

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Public Works - Irrigation

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1. Can I water more than two days a week if I am planting new shrubs and/or replacing the sod in my yard?

A watering exemption for new sod, large planting areas or trees and shrubs can be obtained by calling (407) 571-8587 or (407) 571-8340 or completing the Irrigation Variance Form. The 60-day exemption allows irrigation every day for the first 30 days and then every other day for the remaining 30 days.

2. What are my watering days if I have reclaimed water?

For reclaimed customers the following schedule remains in effect year round:

1. Detached single family units where meters are not required are permitted to irrigate:
   • Odd addresses: Wednesday and Saturday before 10 a.m. and after 4 p.m.
   • Even addresses: Thursday and Sunday before 10 a.m. and after 4 p.m.
2. Multifamily units, office, commercial, public, industrial and warehousing facilities where a master meter is required are permitted to irrigate:
   • Tuesday and Friday before 10 a.m. and after 4 p.m.

3. When can I irrigate if I don’t have reclaimed service?

If you do not use reclaimed water for irrigation, watering days are determined by the St. John’s River Water Management District and are reduced to one day a week during Eastern Standard Time. Please see the Irrigation Schedule on the SJRWMD website.

4. Why is the pressure in my reclaimed system lower during the day?

Reclaimed water pressure may be lower on Mondays and each day between 10 a.m. and 4 p.m. while the storage tanks are refilled. If the pressure is consistently low even during watering hours, please call (407) 571-8558 and request service for your reclaimed connection.

5. Who do I call if I need to replace/repair the reclaimed connection?

Please call (407) 571-8558 to request service for your reclaimed connection.

6. Can I water more than two days a week if I am planting new shrubs and/or replacing the sod in my yard?

A watering exemption for new sod, large planting areas or trees and shrubs can be obtained by calling (407) 571-8557 or (407) 571-8340 or completing the Irrigation Variance Form. The 60-day exemption allows irrigation every day for the first 30 days and then every other day for the remaining 30 days.

7. Who do I call to connect to the reclaimed water system?

Call the Public Works Department at (407) 571-8558.

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Public Works - Lakes

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1. Do I need a permit to clear vegetation along my shoreline?

Article XIII of the Land Development Code requires a Waterfront Improvement Activity permit for certain activities along a shoreline including vegetation removal. Several State agencies also regulate shoreline activities. Please call (407) 571-8331 to review the permit criteria before beginning any project along a shoreline.

2. Do I need a permit to build or modify an existing boat dock?

Article XIII of the Land Development Code requires a Waterfront Improvement Activity permit for the construction and and/or repair of a boat dock. Call (407) 571-8331 to discuss the application process.

3. Who do I call to learn more about the lakes in Altamonte Springs?

The City partners with Seminole County and other municipalities to provide this information through the Seminole County Watershed Atlas. If you need more information, please call
(407) 571-8331.

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Public Works - Sewer

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1. What does a sewage lift station do?

Wastewater lift stations lift sewage using pumps to an elevation and distance to where the waste returns to gravity flow.

2. What should I do if I see a red light or hear an alarm sounding at a lift station?

Each station is posted with a sign displaying an emergency phone number. When calling that number, please give the station number, your name, and a phone number where you can be reached if further information is needed. Additionally, each station the City maintains is equipped with telemetry. This allows the station to send an alarm via pager to on-call personnel.

3. What are some of the causes for failure in the sewer system?

The most common problem arises from items being put in drains that are non-biodegradable, primarily by flushing down the toilet. This includes items such as dental floss, nylon-web reinforced paper towels and non-disposable toilet products. All these items should be disposed of in the trash.

4. During the hurricanes of 2004 there was news coverage about overflowing stations. What can be done to prevent this?

The City maintains emergency generators and pumps in the case of power outages. When there is a large scale event such as a storm multiple stations could be without power. Restricting your use of water allows our crews to move generators from station to station to pump sewage, thereby, greatly reducing the chance of an overflow.

5. What should I do with the grease from cooking?

Never put grease down your drains. The grease forms on the sides of your drain pipe and can create a back-up into your home. Dispose of grease in a sealed container, then place in your trash.

6. Who do I call if I am on septic tank system and want to hook up to City sewer services?

Please call (407) 571-8342 to determine availability and fees.

7. Who do I call if I have a sewage back up?

Call your plumber first to determine the cause of the backup. If your plumber determines the backup is caused by City infrastructure, please call (407) 571-8558 to report the problem. After hours, please call (407) 571-8686.

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Public Works - Solid Waste & Refuse

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1. Where do I place my refuse for collection?

Containers should be placed at the curb. Do NOT obstruct drainage ways and walkways.

2. When do I put out my refuse?

Containers MUST be curbside, not later than 7 a.m. Containers may not be out earlier than
5 p.m. the day prior to collection and must be removed from the curb not later than 7 p.m. on collection days.

3. What kind of containers do I use?

Any standard garbage container (plastic or metal) that does NOT exceed 32 gallons can be used. Refuse containers should be in good condition. Containers cannot exceed 40 pounds in weight. Plastic bags and cardboard boxes may be used if:

• They are secured to prevent spillage or breakage when lifted.


• They are kept dry in rainy weather.

4. What will be collected?

Normal household garbage generated from your residential property only. Animal waste, ashes, sawdust, and similar materials will only be collected if securely bagged. Please note: In order to avoid worker injury, hot coals must be completely cooled before placing curbside. Also, broken glass and/or other sharp objects should be placed in cans.

5. What will NOT be collected?

Any materials from commercial activities such as: dirt, sod, rocks, furniture, large appliances, major household renovation material, construction debris, live ammunition, medical waste and hazardous waste.

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Public Works - Solid Waste Management

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1. What are the City’s guidelines for yard waste Wednesday pick-up?

Yard waste must be separated from regular household garbage and be contained in standard thirty-two (32) gallon containers, bagged, or bundled in such a manner as to facilitate reasonably easy handling by City staff. Bagged or bundled yard waste shall not exceed forty (40) pounds in weight and bundles shall not exceed two (2) feet in diameter and no one (1) piece shall exceed four (4) in length or four (4) inches in diameter.

2. Does the City have special pick up for large items?

Yes. To obtain an estimate (minimum charge is $70) please call (407) 571-8607.

3. What are the City’s guidelines for yard waste Wednesday pick-up?

Yard waste must be separated from regular household garbage and be contained in standard thirty-two (32) gallon containers, bagged, or bundled in such a manner as to facilitate reasonably easy handling by city staff. Bagged or bundled yard waste shall not exceed forty (40) pounds in weight and bundles shall not exceed two (2) feet in diameter and no one (1) piece shall exceed four (4) in length or four (4) inches in diameter.

4. Will the City collect household garbage/recycling on holidays?

Yes. The City will pick up household garbage/recycling on holidays falling on weekdays.

5. Where can I dispose of my Household Hazardous Waste?

Please call Seminole County at (407) 665-2266 or check the Seminole County Environmental Services website for disposal locations and hours of operation. This is a free service 7:30 a.m. to 5:30 p.m. Monday through Saturday (excluding holidays).

6. Where do I get new recycle bins?

To request recycle bins, call (407) 571-8607 or email Recycling@altamonte.org and the City will deliver your bins on your next recycle day.

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Public Works - Stormwater

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1. Is my property located in a flood zone?

The Federal Emergency Management Agency governs the designation of flood zones also known as Special Flood Hazard Areas (SFHA). SFHAs within the City are identified on Flood Insurance Rate Map (FIRM) issued by FEMA. In September 2007, after a community map modernization process, new FIRMs were issued for the City of Altamonte Springs. These maps can be accessed three ways:

1. Through FEMA's website
2. By calling the City’s Public Works Department at (407) 571-8331.
3. By visiting the City’s library located on Maitland Avenue. Flood materials are located in the reference section of the library.

The Map Service Center website can be difficult to navigate. City personnel are available to assist you with using this website or providing mapping information to you. Please call (407) 571-8331 for assistance.

2. Where can I obtain flood insurance?

FEMA makes federally guaranteed flood insurance available to property owners in communities that voluntarily adopt and enforce the National Flood Insurance Program’s floodplain management requirements. Nationwide, almost 20,000 communities have joined the Program. The City of Altamonte Springs has adopted many of the practices recommended by the NFIP and is rated as an 7 through the Community Rating System (CRS). As a result, Altamonte Springs homeowners are entitled to a discount on federal flood insurance. Listings of flood insurance providers can be found at www.FloodSmart.gov

3. Is it ok to blow leaves and grass clippings into the street or storm drain?

No. Doing so is considered an illicit discharge and is prohibited by City Ordinance. Only rain should be flowing into the storm drain. Storm drains are built to move stormwater away from roads and structures. Debris blown into the street or intentionally placed in the storm drain can block flow and cause localized flooding. Please bag leaf litter and grass clippings, or better yet, use them in your yard for mulch. To report an illicit discharge to a storm drain, call
(407) 571-8331.

4. How do I know if my property is located in the floodplain?

Determination of whether your property is located in a floodplain is based on the most recent Flood Insurance Rate Map (FIRM). The FIRM is the official map of a community on which FEMA has delineated the special hazard areas applicable to the community. In September 2007, after a community map modernization process, new FIRMs were issued for the City of Altamonte Springs.

5. Who uses the FIRM?

Private citizens and insurance brokers use the FIRM to locate properties and buildings in flood insurance risk areas. Community officials use the FIRM to administer floodplain management regulations and to mitigate flood damage. Lending institutions and federal agencies use the FIRM to locate properties and buildings in relation to mapped flood hazards, and to determine whether flood insurance is required when making loans or providing grants following a disaster for the purchase or construction of a building.

6. Where can I view the FIRMs?

• Through FEMA’s Map Service Center website.


• By calling the City’s Public Works Department at (407) 571-8331.


• By visiting the City’s Library located at 281 Maitland Avenue.

7. How do I read a FIRM?

FEMA provides the How to Read a Flood Insurance Rate Map (FIRM) Tutorial on their website. This tutorial educates users on the use and application of FEMA FIRMs. Each component of the FIRM is explored. The tutorial includes a section that contains examples of getting specific information from FIRMs. If you experience problems navigating FEMA’s Map Service Center, please call our office at (407) 571-8331. City personnel are available to assist you with using the website or provide map information to you.

8. How can I change or correct a FIRM?

FEMA has established administrative procedures for changing effective FIRMs based on new or revised scientific or technical data. To learn more about the process for changing a FIRM, visit the FEMA website.

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Public Works - Streets & Sidewalks

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1. Can the City install a “Children at Play” sign on my street?

These signs have not been shown to increase driver awareness and are not recognized as a standard highway sign by the Federal Highway Administration. Studies have shown no evidence that these signs prevent pedestrian accidents or decrease the vehicle speeds. Children at play signs also give parents and children a false sense of security and can be misinterpreted to mean that it's okay to play in the street. It is important that parents teach their children about the dangers of playing near or in the street and should discourage them from doing so; no sign can replace the parent’s responsibility to monitor their children. For these reasons, the City of Altamonte Springs Sign Shop Department will not install CHILDREN AT PLAY signs.

2. Who do I call if a City street sign has been vandalized?

To report a street sign down or damaged, call the City’s Sign Shop at (407) 571-8531.

3. Who do I call to report a pothole?

Not all streets within City limits are maintained by the City. Seminole County and FDOT also have maintenance responsibilities for streets within the City limits. City maintained streets should have the City emblem placed next to the street name. To report a pothole on a City street, please call (407) 571-8607.

4. Does the City repair sidewalks?

Standard maintenance of public sidewalks (i.e., pressure washing and keeping sidewalks clear for pedestrian traffic) is the responsibility of the owner of the real estate along which the sidewalk was constructed. If your sidewalk has become slippery, we ask that you clean the affected area to remove algae or mold. Upon inspection, should you find the sidewalk in need of structural repair, please call (407) 571-8607.

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Public Works - Water and Sewer Services

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1. Who do I call if I am on a well and/or septic tank and want to hook up to City water and/or sewer services?

Please call (407) 571-8340 to determine availability and fees.

2. Who do I call if I have a leak at my home and need to have my water turned off?

During regular business hours (7:30 a.m. to 4:30 p.m.), please call (407) 571-8340 and we will send someone to turn off your water service so you can repair the leak. After hours, please call (407) 571-8686.

3. Who do I call if I have a sewage back up?

Call your plumber first to determine the cause of the backup. If your plumber determines the backup is caused by City infrastructure, call (407) 571-8340 to report the problem. After hours, call (407) 571-8686.

4. How do I obtain a temporary meter for construction or other use?

Temporary meters may be issued for temporary service to construction sites, for temporary special events, or for other applications where a permanent meter installation is not appropriate. Some acceptable uses of a temporary meter may include jumper connections for new water main construction; water service for a construction trailer; construction testing (i.e., soil compaction, masonry work); and, Christmas tree lots. The City will not allow the use of a temporary meter for bulk tank filling of lawn or pest control equipment or for connection to utility systems owned by another utility provider. The provision of a temporary meter, its location, and the appropriateness of its use shall be at the sole discretion of the Director of Public Works and Utilities or his designee. Call (407) 571-8340 or email TempMeter@altamonte.org.

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Public Works - Water Distribution

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1. Who do I call if I am on a well and want to hook up to City water services?

Please call (407) 571-8342 to determine availability and fees.

2. Who do I call if I have a leak at my home and need to have my water turned off?

During regular business days and hours: Monday thru Friday, 7:30 a.m. to 3:30 p.m., please call (407) 571-8558 and we will send someone to turn off your water service. After hours and weekends, please call (407) 571-8686.

3. Who do I call if my drinking water is cloudy, has an odor or tastes bad?

The city consistently strives to provide customers with high quality drinking water. If you experience problems, please call (407) 571-8686.

4. Do I need a backflow prevention device on my potable drinking water line if I have a well on my property?

Yes, this is considered an alternate water source and requires the installation of a backflow device. Please call (407) 571-8557 for more information.

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Recreation - Activities

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1. How do I register for a sports activity?

Visit our Registration page. New users will click on the link “Click to create a new account” and set up their new online account. Existing users may select any activity or facility and begin the online registration process. After the activity or facility is selected you will then be asked to log into your account if you have not already done so. Next you will select the family member that you want to register and finally you will proceed to check-out and use your credit/debit card to make an online payment.

Outside Registration Information:

• To register for Tennis instruction, call Matt Steverson at (407) 701-9351.
• To register for Pickleball instruction, call Gary Radcliffe at (407) 461-0389
  
  

2. What ages can participate in youth activities?

Ages vary by activity, but the range is 4 to 17.

3. What activities do you have for adults?

Altamonte Recreation offers Beach Volleyball. We also offer a number of Senior activities and programs.

4. How can I find out if an outdoor activity (i.e., swim lessons, baseball practice, etc.) has been canceled due to bad weather?

For weather cancellation information, call (407) 571-8783. Follow the prompts for the park you are inquiring about.

5. If I am unable to register online, how do I register for an activity?

If need assistance with online registration, call (407) 571-8740.

6. What are the ages and fees for children’s camps?

Summer Camp is for ages 6 to 12 and is available only to Altamonte Springs residents. A child may sign up for Summer Camp as long as they will turn 6 years old by the last day of camp or have completed kindergarten. 

Summer Teen Camp is for ages 13 to 15. Winter and Spring Camp is for ages 6 to 14. Fees vary depending on scheduled trips. Discounts are available when registering for the entire week.

7. When is the outdoor pool open?

The outdoor pool is open year-round for aquatics activities. For more information, visit the Outdoor Pool webpages.

8. Do you have a senior center?

No, but we offer several senior activities throughout the year. Visit the Senior Page for more information.

9. How can my parent/I get involved in senior activities?

To get involved in senior activities, please visit the Senior Page for more information or call (407) 571-8813.

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Recreation - Recreation Centers

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1. Do pavilions have to be rented?

Pavilions are available on a first-come, first-served basis unless they have been previously reserved.

2. Do I need to be a City Resident to rent a pavilion?

No, pavilions are available for rent at the Westmonte Recreation Center, Eastmonte, Lake Lotus and Merrill Parks. For more information, visit the Facility Rental page. Pavilions within the neighborhood parks are on a first-come, first-served basis.

3. Do I need to be a City Resident to rent a pavilion?

No, pavilions are available for rent at Eastmonte, Lake Lotus and Merrill Parks. For more information, visit the Facility Rental page. Pavilions within the neighborhood parks are on a first come first serve basis.

4. What is the latest you can be in the civic center or a meeting room?

All civic centers must be vacated by 12 a.m.

5. Do you allow pets in the City parks?

No. The recreation parks, neighborhood parks and athletic complexes do not allow pets. The exception is Cranes Roost Park, which allows pets in designated areas.

6. Where are the City’s civic centers?

Altamonte Springs has a Civic Center at Eastmonte Park.

7. How much does it cost to rent a civic center?

The hourly rate to rent a civic center is $100 plus tax.

8. Do pavilions have to be rented?

Pavilions are available on a first-come, first-serve basis unless they have been previously reserved.

9. How much does it cost to rent a pavilion and what are the hours?

Pavilion rental fees vary by park and pavilion. Hours are 8:30 a.m. to 12:30 p.m. and 1 to 5 p.m.

10. Do you have to pay when you reserve a pavilion?

Yes, payment is due upon reservation.

11. How soon do pavilions need to be rented?

Pavilions can be rented no earlier than 90 days before your event.

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Recreation - Special Needs

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1. What kind of supervision do you have at events?

Our programs are primarily staffed by City staff, individual volunteers and community groups. Individual volunteers undergo a Level 2 Background check prior to volunteering. Our volunteer to participant ratio for most events is 1:5. If a participant needs more attention than that, we recommend they attend events with a caretaker, parent, etc. or contact our office to make other arrangements.

2. How do I sign up for programs and activities?

To register for Special Needs Recreation, a participant must meet the Program Eligibility and complete a Participant Membership Form annually. Once Membership Form is on file, participant is eligible to attend events of their choice. Most programs allow participants to just show up, but select programs require additional registration. See current newsletter by visiting our Special Needs page for program details.

3. Do I need to live in Altamonte Springs to take part in the special needs recreation programs?

No. Programs are made available to any individual with special needs in Altamonte Springs and surrounding communities.

4. How do I sign up for programs and activities?

To register for Special Needs Recreation, a participant must meet the Program Eligibility and complete an Participant Membership Form annually. Once Membership Form is on file, participant is eligible to attend events of their choice. Most programs allow participants to just show up, but select programs require additional registration. See current newsletter by visiting our Special Needs page for program details.

5. What is the age requirement for the special needs recreation programs?

Programs are designed for individuals ages 13 and up (no maximum age). We have select programs that are available to individuals under the age of 13; however, those participants can attend our teen/adult programs with the supervision of a parent or guardian.

6. What kind of supervision do you have at events?

Our programs are primarily staffed by City Staff, individual volunteers and Community Groups. Individual volunteers undergo a Level 2 Background check prior to volunteering. Our volunteer to participant ratio for most events is 1:5. If a participant needs more attention than that, we recommend they attend events with a caretaker, parent, etc. or contact our office to make other arrangements.

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Utility Billing

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1. My auto pay credit card has expired. How do I update my card information?

Credit card information can only be updated by logging into your online account. We are unable to update credit card information for security reasons. If you are having trouble logging in to your online account for credit card auto pay, please call Paymentus (our credit card auto pay vendor) at 1-800-476-8910 for assistance.

2. How do I pay my utility bill?

For information on payment options, please visit our e-payments page.

3. Can I pay with a checking account over the phone?

We do not accept checking accounts payments over the phone. Please visit our e-payments page for available payment options.

4. Do you have a pay station or a mobile app I can use to pay my utility bill?

No, we currently do not have a pay station or mobile app. However, multiple payment options are available. Please visit the e-payments page for more details.

5. How often will I receive my utility bill?

Utility bills are mailed or emailed on a monthly basis. If you do not receive a monthly utility bill, please contact us at (407) 571-8044. Please note that the first bill for new residents and businesses takes about a month and half before it is mailed. It is based on the start date of services and cycle being billed.

6. What is the grace period to make payments on my utility bill?

The grace period is seven days from the original bill due date.

7. How is the late fee calculated?

Any bills that remain unpaid for 28 days after the billing date are subject to a 10% penalty. Multiply your unpaid past due amount by 10% to calculate your penalty fee.

8. If I set up auto pay/bank draft, when are my payments withdrawn?

Payments are automatically withdrawn on the due date of the bill.

9. Do I need to come to City Hall to start new service?

No, you do not have to come in person to start utility services. The utility work order and required documentation showing rights to the property can be emailed to UtilityBilling@altamonte.org. However, the utility work order does have to be notarized if services are being started via email. The utility work order does not have to be notarized if services are started in person.

10. Do I need to pay a deposit to start utility services?

Yes, we do require a deposit on all new utility accounts. Residential services require a $50 deposit and commercial deposit amounts vary based on anticipated consumption. For commercial deposit amounts, please email us at UtilityBilling@altamonte.org or contact us at (407) 571-8044.

11. How soon are services activated after I submit the proper documents?

Services can be scheduled to be turned on the following business day once proper documents are received. If services need to be turned on the same day documents are received, they must be received before 3 p.m. and a $10 same-day service fee is assessed. If received after 3 p.m., an after-hours fee of $25 is assessed.

12. How do I stop/disconnect my utility service?

To cancel your utility service, please contact us at (407) 571-8044 and a customer service representative will assist you. Please be prepared to verify account information including your driver’s license number. We request 24-hour notice for all service cancellations.

13. How do I update my mailing address?

To update your mailing address, please contact us at (407) 571-8044 and a customer service representative will assist you.

14. My auto pay credit card has expired. How do I update my card information?

Credit cards information can only be updated by logging into your online account. We are unable to update credit card information for security reasons. If you are having trouble logging in to your online account for credit card auto pay, please call Paymentus (our credit card auto pay vendor) at 1-800-476-8910 for assistance.

15. How can I change the name on my account or add someone to the account?

We will need proper documentation showing the name change. For example, updated driver’s license, court paperwork or marriage license. To add someone to an existing utility account, both parties must present proper identification in person.

16. My family member is deceased. How can I change the utility account into my name?

You will need to complete a utility work order and provide a copy of the death certificate including documents showing rights to the property. The documents can be emailed to at UtilityBilling@altamonte.org or dropped off in person at City Hall.

17. I am going out of town. What is my monthly bill if I leave my services on?

The monthly bill amount depends on the services billed per account. Please contact us at (407) 571-8044 to receive a breakdown based on your specific utility services.

18. Whom do I contact to have my meter checked for possible leaks?

Please contact us at (407) 571-8044 and a customer service representative will assist you.

19. I recently had a leak, and my bill is very high. Can I receive a credit?

Yes, you are able to receive a sewer credit on your account by showing proper proof of repairs. This may include a plumber or Home Depot receipt, for example. Proof of repairs can be dropped off in person at City Hall or sent to UtilityBilling@altamonte.org.

20. Can I receive a credit on my utility bill for pool refills?

Yes, you can receive credit back on the sewer service only. You must call our office at (407) 571-8044 to inform us when you begin the pool refill. Once the new bill showing high consumption is generated, you will call back to receive a sewer credit on your account. The sewer credit amount is based on a 12-month water consumption history

21. When do I become at-risk of the utility services being disconnected?

Customers who have unpaid bills that are 35 days past due are subject to have services discontinued and/or disconnected.