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Generally, the Florida Building Code requires a permit for electrical, mechanical, plumbing, fire protection and building construction work other than minor repairs. If you are unsure if a permit is required, please contact the Building/Fire Safety Division at (407) 571-8433.
Replacement fence work is divided into two categories:
No. Painting, carpeting, tile work, replacement of cabinetry and drywall repair in single family residential homes is considered cosmetic and does not require a permit. Any work that changes the structural integrity of a building does require a permit. Note: Changes to exterior color of buildings in the West Town Center or Gateway Center areas do require the pre-approval of the Development Review Committee.
Yes. However, we strongly recommend that a licensed contractor perform the work. If a homeowner/building owner is going to pull their own permit, they must be the sole occupant of the building and meet numerous criteria contained in the Owner/Builder Statement Affidavit Owner/Builder Statement Affidavit mandated by the Florida Legislature. Homeowners are advised against pulling permits for a contractor because the homeowner then becomes the legally responsible party for all work. This includes all Florida Building Code requirements, any legal obligations involving OSHA regulations, IRS tax implications (FICA withholding), liability insurance and any and all other regulation related to the building industry.
A permit will expire six months from date of issue if no inspections are completed on the project or six months from the last approved inspection. In order to reinstate a permit, a written request must be directed to the Building Official.
The minimum building permit fee is approximately $55. For larger jobs, the building permit fee is approximately 2 percent of the contract price of the job.
If work occurs without a permit, the permit fee is doubled, or in some cases tripled, and the work can be required to be disassembled so it can be inspected. In addition, there are some civil risks to a property owner. Most real estate contracts require disclosure of all modifications to a home, condominium or building and most buyers are now conducting public records requests to ensure that work has been completed with a permit. Failure to obtain a permit and final inspections may result in serious complications or exposure to liability when a property is sold.
The City of Altamonte Springs adheres to the Florida Building Code and the Florida Fire Prevention Code.
Yes, the Florida Building Code and the Florida Fire Prevention Code Florida Fire Prevention Code are available online.
Please call the Building and Fire Safety Department at (407) 571-8433. Requests for inspections can be made between 7:30 a.m. and 4 p.m. for the following day. Please be sure to have your permit number when calling. Permits can also be scheduled online.
The City has adopted the Unsafe Building Abatement Code. This code only references buildings that are in eminent danger of collapse. Issues that are not structural in nature are not covered by this code. Landlord tenant disputes that are non-structural in nature (mold, drafty windows, HVAC systems and minor roof and plumbing leaks) are considered civil matters that do not fall under any codes that the City has adopted or can enforce.
Refer to our New Business Owner Guide webpage to ensure you’ve completed all steps necessary to apply. Next, complete a Business Tax Receipt application through the Customer Self-Service Portal.
Please call (407) 571-8117 to submit your records request. Lien Search Request Forms can be submitted through the Citizen Self Service Portal.
No. This is violation of the City Code. These signs will be immediately removed and disposed of by City staff, the violator will be placed on a violation call list and will be required to appear at City Hall to receive a Notice of Code Violation and/or Civil Citations.
No. Under Florida public records law, all complaints and information related to the complainant are public records.
More information on the City's parks is available on the Recreation centers webpage.
No, chairs must be rented from a contractor. The City must be given the contractor’s name two weeks prior to the event.
Yes, tents are permitted as long as they are weighted and not staked into the ground. Limited tent and table rentals are available through the City.
The City does not maintain a Solicitation (Bidders) List for the purpose of notifying vendors of solicitation (quotes/bids/proposals, etc.) opportunities. If you are interested in offering goods and services to the City, the How to Do Business with the City webpage and the various posted guides found there provide valuable information. Contact Procurement at (407) 571-8078 if we can be of further assistance.
The City's goal is to make doing business with us as easy and convenient as possible. Our How to Do Business with the City webpage provides basic information and the various posted guides found there provide valuable information. Feel free to contact Procurement at (407) 571-8078 if we can be of further assistance.
The City's goal is to make doing business with us as easy and convenient as possible. Our How to Do Business with The City webpage provides basic information and the various posted guides found there provides valuable information. Feel free to contact Procurement at (407) 571-8078 if we can be of further assistance.
The City does not maintain a Solicitation (Bidders) List for the purpose of notifying vendors of solicitation (quotes/bids/proposals, etc.) opportunities. If you are interested in offering goods and services to the City, the How to Do Business with The City webpage and the various posted guides found there provides valuable information. Feel free to contact Procurement at (407) 571-8078 if we can be of further assistance.
Yes, the Florida Fire Prevention Code is available online.
A copy of the fire investigation report may be obtained upon completion by submitting your request to the City Clerk’s Office. Visit the Public Records webpage for more information.
Zoning map information is available online in the Altamonte Springs Map Gallery or by calling the Growth Management Department at (407) 571-8150.
Future land use designations maps are available in the Altamonte Springs Map Gallery or by calling the Growth Management Department at (407) 571-8150.
The Police Department is located just one block west of Ronald Reagan Blvd. (County Road 427), off of State Road 436, at 175 Newburyport Avenue, Altamonte Springs, FL 32701 (Public Safety Complex).
We offer fingerprinting services at the COPS Center on Monday through Saturday from10 a.m. to 4 p.m. (excluding holidays). The cost for inked fingerprints is $15 per card. Live scan fingerprints are $20. For more information about the COPS Center, call (407) 571-8463 or visit the COPS page.
The Altamonte Springs Code of Ordinances has the current City Code available.
Crimes should be reported by calling 9-1-1. However, in certain cases where the victim lives out of the area, we may accept a written report from another police agency or allow the victim to complete an online report. To learn more, visit the Online Reporting webpage.
Learn more about bias-based policing.
The Federal Emergency Management Agency governs the designation of flood zones also known as Special Flood Hazard Areas (SFHA). SFHAs within the City are identified on Flood Insurance Rate Map (FIRM) issued by FEMA. In September 2007, after a community map modernization process, new FIRMs were issued for the City of Altamonte Springs. These maps can be accessed three ways:
The Map Service Center website can be difficult to navigate. City personnel are available to assist you with using this website or providing mapping information to you. Please call (407) 571-8331 for assistance.
A watering exemption for new sod, large planting areas or trees and shrubs can be obtained by calling (407) 571-8587 or (407) 571-8340 or completing the Irrigation Variance Form. The 60-day exemption allows irrigation every day for the first 30 days and then every other day for the remaining 30 days.
If you do not use reclaimed water for irrigation, watering days are determined by the St. John’s River Water Management District and are reduced to one day a week during Eastern Standard Time. Please see the Irrigation Schedule on the SJRWMD website.
The City partners with Seminole County and other municipalities to provide this information through the Seminole County Watershed Atlas. If you need more information, please call (407) 571-8331.
The most common problem arises from items being put in drains that are non-biodegradable, primarily by flushing down the toilet. This includes items such as dental floss, nylon-web reinforced paper towels and non-disposable toilet products. All these items should be disposed of in the trash.
Containers MUST be curbside, not later than 7 a.m. Containers may not be out earlier than 5 p.m. the day prior to collection and must be removed from the curb not later than 7 p.m. on collection days.
Yard waste must be separated from regular household garbage and be contained in standard thirty-two (32) gallon containers, bagged, or bundled in such a manner as to facilitate reasonably easy handling by City staff. Bagged or bundled yard waste shall not exceed forty (40) pounds in weight and bundles shall not exceed two (2) feet in diameter and no one (1) piece shall exceed four (4) in length or four (4) inches in diameter.
Yard waste must be separated from regular household garbage and be contained in standard thirty-two (32) gallon containers, bagged, or bundled in such a manner as to facilitate reasonably easy handling by city staff. Bagged or bundled yard waste shall not exceed forty (40) pounds in weight and bundles shall not exceed two (2) feet in diameter and no one (1) piece shall exceed four (4) in length or four (4) inches in diameter.
Yes. The City will pick up household garbage/recycling on holidays falling on weekdays.
Please call Seminole County at (407) 665-2266 or check the Seminole County Environmental Services website for disposal locations and hours of operation. This is a free service 7:30 a.m. to 5:30 p.m. Monday through Saturday (excluding holidays).
To request recycle bins, call (407) 571-8607 or email Recycling@altamonte.org and the City will deliver your bins on your next recycle day.
FEMA makes federally guaranteed flood insurance available to property owners in communities that voluntarily adopt and enforce the National Flood Insurance Program’s floodplain management requirements. Nationwide, almost 20,000 communities have joined the Program. The City of Altamonte Springs has adopted many of the practices recommended by the NFIP and is rated as an 7 through the Community Rating System (CRS). As a result, Altamonte Springs homeowners are entitled to a discount on federal flood insurance. Listings of flood insurance providers can be found at www.FloodSmart.gov
No. Doing so is considered an illicit discharge and is prohibited by City Ordinance. Only rain should be flowing into the storm drain. Storm drains are built to move stormwater away from roads and structures. Debris blown into the street or intentionally placed in the storm drain can block flow and cause localized flooding. Please bag leaf litter and grass clippings, or better yet, use them in your yard for mulch. To report an illicit discharge to a storm drain, call (407) 571-8331.
FEMA provides the How to Read a Flood Insurance Rate Map (FIRM) Tutorial on their website. This tutorial educates users on the use and application of FEMA FIRMs. Each component of the FIRM is explored. The tutorial includes a section that contains examples of getting specific information from FIRMs. If you experience problems navigating FEMA’s Map Service Center, please call our office at (407) 571-8331. City personnel are available to assist you with using the website or provide map information to you.
Please call (407) 571-8340 to determine availability and fees.
During regular business hours (7:30 a.m. to 4:30 p.m.), please call (407) 571-8340 and we will send someone to turn off your water service so you can repair the leak. After hours, please call (407) 571-8686.
Call your plumber first to determine the cause of the backup. If your plumber determines the backup is caused by City infrastructure, call (407) 571-8340 to report the problem. After hours, call (407) 571-8686.
Temporary meters may be issued for temporary service to construction sites, for temporary special events, or for other applications where a permanent meter installation is not appropriate. Some acceptable uses of a temporary meter may include jumper connections for new water main construction; water service for a construction trailer; construction testing (i.e., soil compaction, masonry work); and, Christmas tree lots. The City will not allow the use of a temporary meter for bulk tank filling of lawn or pest control equipment or for connection to utility systems owned by another utility provider. The provision of a temporary meter, its location, and the appropriateness of its use shall be at the sole discretion of the Director of Public Works and Utilities or his designee. Call (407) 571-8340 or email TempMeter@altamonte.org.
Visit our Registration page. New users will click on the link “Click to create a new account” and set up their new online account. Existing users may select any activity or facility and begin the online registration process. After the activity or facility is selected you will then be asked to log into your account if you have not already done so. Next you will select the family member that you want to register and finally you will proceed to check-out and use your credit/debit card to make an online payment.
Outside Registration Information:
Ages vary by activity, but the range is 4 to 17.
Altamonte Recreation offers Beach Volleyball. We also offer a number of Senior activities and programs.
For weather cancellation information, call (407) 571-8783. Follow the prompts for the park you are inquiring about.
If need assistance with online registration, call (407) 571-8740.
Summer Camp is for ages 6 to 12 and is available only to Altamonte Springs residents. A child may sign up for Summer Camp as long as they will turn 6 years old by the last day of camp or have completed kindergarten.
Summer Teen Camp is for ages 13 to 15. Winter and Spring Camp is for ages 6 to 14. Fees vary depending on scheduled trips. Discounts are available when registering for the entire week.
The outdoor pool is open year-round for aquatics activities. For more information, visit the Outdoor Pool webpages.
No, but we offer several senior activities throughout the year. Visit the Senior Page for more information.
To get involved in senior activities, please visit the Senior Page for more information or call (407) 571-8813.
Pavilions are available on a first-come, first-served basis unless they have been previously reserved.
No, pavilions are available for rent at the Westmonte Recreation Center, Eastmonte, Lake Lotus and Merrill Parks. For more information, visit the Facility Rental page. Pavilions within the neighborhood parks are on a first-come, first-served basis.
No, pavilions are available for rent at Eastmonte, Lake Lotus and Merrill Parks. For more information, visit the Facility Rental page. Pavilions within the neighborhood parks are on a first come first serve basis.
Altamonte Springs has a Civic Center at Eastmonte Park.
Pavilion rental fees vary by park and pavilion. Hours are 8:30 a.m. to 12:30 p.m. and 1 to 5 p.m.
Our programs are primarily staffed by City staff, individual volunteers and community groups. Individual volunteers undergo a Level 2 Background check prior to volunteering. Our volunteer to participant ratio for most events is 1:5. If a participant needs more attention than that, we recommend they attend events with a caretaker, parent, etc. or contact our office to make other arrangements.
To register for Special Needs Recreation, a participant must meet the Program Eligibility and complete a Participant Membership Form annually. Once Membership Form is on file, participant is eligible to attend events of their choice. Most programs allow participants to just show up, but select programs require additional registration. See current newsletter by visiting our Special Needs page for program details.
To register for Special Needs Recreation, a participant must meet the Program Eligibility and complete an Participant Membership Form annually. Once Membership Form is on file, participant is eligible to attend events of their choice. Most programs allow participants to just show up, but select programs require additional registration. See current newsletter by visiting our Special Needs page for program details.
Credit card information can only be updated by logging into your online account. We are unable to update credit card information for security reasons. If you are having trouble logging in to your online account for credit card auto pay, please call Paymentus (our credit card auto pay vendor) at 1-800-476-8910 for assistance.
For information on payment options, please visit our e-payments page.
We do not accept checking accounts payments over the phone. Please visit our e-payments page for available payment options.
No, we currently do not have a pay station or mobile app. However, multiple payment options are available. Please visit the e-payments page for more details.
Utility bills are mailed or emailed on a monthly basis. If you do not receive a monthly utility bill, please contact us at (407) 571-8044. Please note that the first bill for new residents and businesses takes about a month and half before it is mailed. It is based on the start date of services and cycle being billed.
The grace period is seven days from the original bill due date.
Any bills that remain unpaid for 28 days after the billing date are subject to a 10% penalty. Multiply your unpaid past due amount by 10% to calculate your penalty fee.
Payments are automatically withdrawn on the due date of the bill.
No, you do not have to come in person to start utility services. The utility work order and required documentation showing rights to the property can be emailed to UtilityBilling@altamonte.org. However, the utility work order does have to be notarized if services are being started via email. The utility work order does not have to be notarized if services are started in person.
Yes, we do require a deposit on all new utility accounts. Residential services require a $50 deposit and commercial deposit amounts vary based on anticipated consumption. For commercial deposit amounts, please email us at UtilityBilling@altamonte.org or contact us at (407) 571-8044.
Services can be scheduled to be turned on the following business day once proper documents are received. If services need to be turned on the same day documents are received, they must be received before 3 p.m. and a $10 same-day service fee is assessed. If received after 3 p.m., an after-hours fee of $25 is assessed.
To cancel your utility service, please contact us at (407) 571-8044 and a customer service representative will assist you. Please be prepared to verify account information including your driver’s license number. We request 24-hour notice for all service cancellations.
To update your mailing address, please contact us at (407) 571-8044 and a customer service representative will assist you.
Credit cards information can only be updated by logging into your online account. We are unable to update credit card information for security reasons. If you are having trouble logging in to your online account for credit card auto pay, please call Paymentus (our credit card auto pay vendor) at 1-800-476-8910 for assistance.
We will need proper documentation showing the name change. For example, updated driver’s license, court paperwork or marriage license. To add someone to an existing utility account, both parties must present proper identification in person.
You will need to complete a utility work order and provide a copy of the death certificate including documents showing rights to the property. The documents can be emailed to at UtilityBilling@altamonte.org or dropped off in person at City Hall.
The monthly bill amount depends on the services billed per account. Please contact us at (407) 571-8044 to receive a breakdown based on your specific utility services.
Please contact us at (407) 571-8044 and a customer service representative will assist you.
Yes, you are able to receive a sewer credit on your account by showing proper proof of repairs. This may include a plumber or Home Depot receipt, for example. Proof of repairs can be dropped off in person at City Hall or sent to UtilityBilling@altamonte.org.
Yes, you can receive credit back on the sewer service only. You must call our office at (407) 571-8044 to inform us when you begin the pool refill. Once the new bill showing high consumption is generated, you will call back to receive a sewer credit on your account. The sewer credit amount is based on a 12-month water consumption history
Customers who have unpaid bills that are 35 days past due are subject to have services discontinued and/or disconnected.