How can I change the name on my account or add someone to the account?

We will need proper documentation showing the name change. For example, updated driver’s license, court paperwork or marriage license. To add someone to an existing utility account, both parties must present proper identification in person.

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1. How do I pay my utility bill?
2. Can I pay with a checking account over the phone?
3. Do you have a pay station or a mobile app I can use to pay my utility bill?
4. How often will I receive my utility bill?
5. What is the grace period to make payments on my utility bill?
6. How is the late fee calculated?
7. If I set up auto pay/bank draft, when are my payments withdrawn?
8. Do I need to come to City Hall to start new service?
9. Do I need to pay a deposit to start utility services?
10. How soon are services activated after I submit the proper documents?
11. How do I stop/disconnect my utility service?
12. How do I update my mailing address?
13. My auto pay credit card has expired. How do I update my card information?
14. How can I change the name on my account or add someone to the account?
15. My family member is deceased. How can I change the utility account into my name?
16. I am going out of town. What is my monthly bill if I leave my services on?
17. Whom do I contact to have my meter checked for possible leaks?
18. I recently had a leak, and my bill is very high. Can I receive a credit?
19. Can I receive a credit on my utility bill for pool refills?
20. When do I become at-risk of the utility services being disconnected?