You can come in person to start utility services or it can be done online. The utility work order and required documentation showing rights to the property can be found on the Utility Services webpage.
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Credit card information can only be updated by logging into your online account. We are unable to update credit card information for security reasons. If you are having trouble logging in to your online account for credit card auto pay, please call (407) 571-8044 for assistance.
For information on payment options, please visit our e-payments page.
Payments can be made with our automated system using echeck, debit card or credit card. Call our office at (407) 571-8044 and select option one to make a payment with your checking account.
No, we currently do not have a pay station or mobile app. However, multiple payment options are available. Please visit the e-payments page for more details.
Utility bills are mailed or emailed on a monthly basis. If you do not receive a monthly utility bill, please contact us at (407) 571-8044. Please note that the first bill for new residents and businesses takes about a month and half before it is mailed. It is based on the start date of services and cycle being billed.
The grace period is seven days from the original bill due date.
Any bills that remain unpaid for 28 days after the billing date are subject to a 10% penalty. Multiply your unpaid past due amount by 10% to calculate your penalty fee.
Payments are automatically withdrawn on the due date of the bill.
Yes, we do require a deposit on all new utility accounts. Residential services require a $50 deposit and commercial deposit amounts vary based on anticipated consumption. For commercial deposit amounts, please email us at UtilityBilling@altamonte.org or contact us at (407) 571-8044.
Services can be scheduled to be turned on the following business day once proper documents are received. If services need to be turned on the same day documents are received, they must be received before 12 p.m. and a $10 same-day service fee will be assessed.
To cancel your utility service, please contact us at (407) 571-8044 or complete the online Termination Request Form. Please be prepared to verify account information including your driver’s license number. We request 24-hour notice for all service cancellations.
To update your mailing address, please contact us at (407) 571-8044 and a customer service representative will assist you.
We will need proper documentation showing the name change. For example, updated driver’s license, court paperwork or marriage license. To add someone to an existing utility account, both parties must present proper identification in person.
You will need to complete a utility work order and provide a copy of the death certificate including documents showing rights to the property.
The monthly bill amount depends on the services billed per account. Please contact us at (407) 571-8044 to receive a breakdown based on your specific utility services.
Please contact us at (407) 571-8044 and a customer service representative will assist you.
Yes, you may be able to receive a credit on your account. Please submit the online Adjustment Request Form or come in person with your proof of repair documentation.
Yes, you may be able to receive a credit on your account. Please submit the online Adjustment Request Form or come in person. You will need to provide the dates associated with the pool refill.
Customers who have unpaid bills that are 35 days past due are subject to have services discontinued and/or disconnected.