COVID-19 FAQs

What action is the City taking to prevent the spread of COVID-19?

  • Effective immediately, the City is canceling ALL events and programs through April 23. These decisions are based on the best public health information available at this time. The City will continue to evaluate this rapidly-evolving situation.
  • The Earth Day Celebration at Lake Lotus Park scheduled for Sunday, April 19 is canceled.
  • In partnership with iHeartMedia, the World Food Festival scheduled for Saturday, March 28, 2020 has been postponed. We will reschedule this event at a later date.
  • Eastmonte, Westmonte and Merrill Parks will close at 8 p.m. daily.
  • Fingerprinting services are suspended at this time.
  • The City Library is closed until further notice. Library members still have access to digital services, including e-books and audiobooks.
  • Program cancellations include, but are not limited to: Recreation Classes, Park Pavilion Rentals, Tournaments, City Outdoor and Therapeutic Pools, Senior, Library, Youth Sports and Special Needs Programs, as well as Spring Break Camps.

Why did the City of Altamonte Springs declare a Local State of Emergency?

Declaring a Local State of Emergency is a normal part of the disaster response process. It allows the City the ability to leverage State and Federal assistance if needed. There is no reason to panic, but we urge our residents to follow the recommendations provided by the Centers for Disease Control and Prevention, Seminole County Emergency Management, the Florida Department of Health and Governor DeSantis’ Office. It takes all of us working together to slow the spread of COVID-19.

Are City offices open?

In order to minimize the potential spread of the coronavirus, City offices are closed to walk-in visitors until further notice. Staff is available to assist you by phone or email during normal business hours. For information on the City’s modified business practices, contact information and/or alternative service instructions, view a list of department contacts.

Are City parks open?

Eastmonte, Westmonte and Merrill Parks will remain open but will have shortened hours of operation and close at 8 p.m. daily.

Will Cranes Roost Park remain open despite event cancellations?

Cranes Roost Park is open and operating on normal park hours:

  • Sunday–Thursday | 7 a.m. - 11p.m.
  • Friday and Saturday | 7 - 12 a.m.

Are City outdoor and therapeutic pools open?

City outdoor and therapeutic pools are closed.

Is the City Library open?

The City Library is closed until further notice. Library members still have access to digital services, including e-books and audiobooks by visiting www.Altamonte.overdrive.com and the Libby app.

Is the Altamonte Mall open?

Effective Friday, March 27, the mall is temporarily closed. Essential stores and restaurants with exterior-facing entrances may remain open to service your needs. Operating hours for these businesses are limited. Please call ahead to confirm availability.

The ASPD COPS Center located inside the mall is closed until further notice.

Are events still happening at Cranes Roost Park?

World Food Festival at Cranes Roost Park has been postponed. The City will continue to monitor and evaluate the situation for future events.

Are all senior, youth and special needs programs canceled?

  • All senior, youth and special needs programs are canceled through April 23.
  • Memberships:
    All active senior activities, therapeutic pool, outdoor pool and pickleball memberships will be extended by the number of days activities are suspended. As soon as we have an update on when activities will resume, an additional notice will be sent out to all members.
  • Suspended Activities:
    The following suspended activities are planned to resume at a later date, to be determined. It is the City’s intention to make up as much of each activity as possible. For any activity that is not made up, a prorated credit will be issued to your user account. As soon as we have an update on when activities will resume, we will send an additional notice out to all participants.
    • ABA Spring League
    • ABA Travel Team
    • ABA Private Instruction
    • AGFS Spring League
    • AGFS Travel Team
    • ABL Spring League
    • Senior Bocce League
    • Adult Beach Volleyball
    • Special Needs Spring Clubhouse
    • Special Needs Conversational Sign Language Class

Are youth baseball and softball tournaments canceled?

Youth baseball and softball tournaments that were scheduled to take place at Eastmonte or Merrill Park have been postponed.

When will events and recreation programming resume?

The City will continue to monitor reports and advisements from Governor DeSantis’ Office, the Centers for Disease Control and Prevention, Seminole County Emergency Management and the Florida Department of Health to reassess and adjust plans accordingly.

Will COVID-19 impact my trash collection days?

Trash collection days are not impacted and will continue as normal.

Will the City still collect items associated with Spring Cleanup?

Spring Cleanup is moving forward as planned until April 3. The City will continue to monitor advisements and are committed to reassessing the situation and adjusting our plans accordingly.

Can I use wipes if I have run out of toilet paper?

The City is urging residents to throw wipes in the trash, NOT the toilet. Even wipes labeled as “flushable” may harm your home’s plumbing and may lead to pipe blockages and clogged local sewer systems.

Where can I go for more information?

Last updated 3/27/2020