COVID-19 FAQs

Local State of Emergency

Why did the City of Altamonte Springs declare a Local State of Emergency?

Declaring a Local State of Emergency is a normal part of the disaster response process. It allows the City the ability to leverage State and Federal assistance if needed. There is no reason to panic, but we urge our residents to follow the recommendations provided by the Centers for Disease Control and Prevention, Seminole County Emergency Management, the Florida Department of Health and Governor DeSantis’ Office. It takes all of us working together to slow the spread of COVID-19.

Are face coverings required?

Per Seminole County Executive Order 2020-030, face coverings are to be worn by every person working, living, visiting or doing business in Seminole County while at places of assembly, businesses and other places open to the public.

What are the minimum standards for businesses and places of assembly?

All places of assembly, businesses and other places open to the public in Seminole County shall follow these conditions, unless precluded by any order issued by the Governor for the State of Florida or if social distancing would preclude the provision of service to a customer, such as in a hair salon, nail salon or other similar personal services:

  • All persons, employees, patrons and participants must practice physical distancing by staying at least six (6) feet apart (hereinafter “social distancing”);
  • Meetings, workshops, training programs and other modes of assembly must ensure appropriate social distancing; and
  • Checkout points and staging areas, including storefronts, must be monitored for social distancing requirements by means of marking floors or similar actions to maintain social distancing between patrons and employees.

Businesses that provide services requiring employees and patrons to be within six (6) feet of one another, such as hair or nail salons, are subject to all other provisions of this Order.

City Services

Are City offices open?

The City Hall Complex and City Clerk buildings are open to the public from 7:30 a.m. to 4:30 p.m. The Westmonte Recreation Center is open from 8 a.m. to 5 p.m. Face coverings are required inside all City facilities and buildings.

Note: The City will close all offices and facilities on Thursday, November 26 and Friday, November 27 in observance of the Thanksgiving holiday.

COPS Center fingerprinting services are available from 11 a.m. to 2 p.m. Monday through Saturday by appointment only. Walk-ins are not accepted. Visit the COPS webpage for more information.

Note: The COPS Center is closed Thursday, November 26 and Friday, November 27 in observance of the Thanksgiving holiday.

How will COVID-19 affect my utility bill?

Disconnections for nonpayment remain suspended at this time for Altamonte Springs utility customers. For more information, visit the Utility Billing webpage.

How will the City conduct public meetings?

Order Per the City’s Local State of Emergency Executive Order 2020-01-E30, City Commission meetings have returned to an in-person format. The next City Commission meeting is December 1 at 7 p.m. and will also broadcast on Spectrum’s channel 489 with a sign language interpreter for ADA compliance.

Will COVID-19 impact my trash collection days?

Trash collection days are not impacted and will continue as normal. Please remember that trash and recyclables must be placed curbside by 7 a.m. on your scheduled collection days.

Is the City Library open?

The City Library is open Monday to Thursday from 10 a.m. to 7 p.m. and Friday to Saturday from 10 a.m. to 4 p.m. The Library is offering English as a Second Language classes and Children’s Story Time programs. Registration is required. For more details, visit the Library webpage.

  • The Library will close at 5 p.m. on Wednesday, November 25.
  • It will also close Thursday, November 26 and Friday, November 27.
  • The Library will reopen for services on Saturday, November 28.

Are City parks open?

City parks are open for public use. Park visitors are required to follow appropriate social distancing, face covering and safety protocols.

  • Basketball and racquetball courts are available for play with capacity limits.
  • All playgrounds and pavilions are open. Reservations are not accepted at this time.

Are City outdoor and therapeutic pools open?

The City outdoor pool is open for members with an aquatic activities pass. The therapeutic pool remains closed at this time.

Altamonte Springs Recreation Activities

Is the City still offering aquatic activities?

Modified passes for aquatic activities at the outdoor pool are available. Passes include limited access to water fitness classes, lap swim and open swim times. Once a pass has been purchased, online reservations are required to participate in all activities. Day-of activity or walk-up reservations are subject to availability. Passholders are limited to reserve up to three sessions of each activity per week.

Online registration is now open for sessions through November 22. If openings are still available at 12 p.m. the Thursday prior to an upcoming week, reservation limitations will lift and passholders can make additional reservations. All reservations must be completed by 5 p.m. the day prior to each activity.

Are all senior, youth and special needs programs canceled?

The City began a phased reopening of recreation activities that include aquatics and sports programming for youth, adults and seniors. All activities have been structured for the safety of our patrons while complying with social distancing efforts. Online registration is now open and required to participate. Day-of and walk-up reservations are subject to availability. Visit the recreation registration page to sign up.

Note: Special needs programs are suspended until further notice.

More Information

Last updated 11/20/2020